Returns policy
Our return policy allows for returns requested within 14 days of the delivery date. To be eligible for a refund:
- The hair must be in its original packaging and in a presentable, unused and good condition.
- Refunds do not apply to items on sale or clearance.
- If your return does not meet the above requirements, a 20% deduction will be made to cover administrative costs.
- After we receive the returned hair, please allow up to 10 working days for the refund to be processed.
To start a return, email Annelsbeautyhouse@gmail.com with your order reference.